Sharon Todd chats to Professor Robyn Clay-Williams about Emergency Department design for underserved cohorts. 

Robyn leads a research program at the Australian Institute of Health Innovation, Macquarie University, in the field of human factors in healthcare. 

Over a career spanning nearly 45 years in aviation and healthcare, Robyn has worked extensively to develop and evaluate systems to make them fit for purpose and easier to use. 

Robyn provides expert advice to policymakers, clinicians, researchers and consumers across Australia and globally, and has made international contributions, including invited lectures, to universities in the US, Europe and South America. 

Currently Robyn is leading a team to develop new models of care to improve Emergency Department performance, and patient experience and outcomes for five vulnerable patient cohorts: older adults, ethnic minorities, people living with disability, people living with mental illness, and Indigenous Australians. 

Her 2019 TEDx talk on human factors is available on the global TED.com platform. Prior to her academic career, Robyn was a Royal Australian Air Force test pilot.

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